Customer Center

What are the accepted methods of payment?

You can pay with Visa, Mastercard, and Union Pay.

I canceled my order, but my credit card is still being charged.

The card transaction has been canceled, but it may take 5-7 days to process the cancellation depending on your card issuer.
If the order is canceled after the end of the billing cycle, the refund may not be reflected until the next month’s statement.
Please be advised that the claim process depends on the date of the card payment, which can be found by contacting the issuing company.

Can unregistered guests purchase products?

Yes, unregistered guests may purchase products from the Netmarble Store.
However, unregistered guests will not be able to receive benefits such as Netmarble Store points and discount coupons.
After the purchase, go to [Log in] > [Guest Order Inquiry] to view the order.

I want to check my order confirmation.

After logging in,
go to [My Page] > [Order History] and select View Order Details.

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